Contact

550 Summer Street #657 Stamford, CT 06901

Always open for business online. Orders processed same day before 3pm.

Send us an email

send us an email to hello (at) thevianetic (dot) com

Mailing Address

Vianetic

550 Summer Street #657

Stamford, Connecticut 06901

Collaborations

High Five

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Frequently Asked Questions

We recently hosted an Ask Me Anything. Read our interview here..

What are the delivery charges for orders from the Online Shop?

We have flat rate shipping available within US and Canada. We also have a shipping hub in Hong Kong for order fulfillment within Asia, Australia and Airmail to the UK and EU. For global shipments, please use the shipping calculator.

Which payment methods are accepted in the Online Shop?

We use Stripe payments so most credit cards are accepted. Unfortunately, we do not accept paypal at this time.

How long will delivery take?

Once in stock in our warehouse, shipments within the US should only take 3-5 days from the time an order is placed.

How secure is shopping in the Online Shop? Is my data protected?

Yes, we use SSL encryption on our site. Our payment processing partner, STRIPE utilizes their own payment encryption system adopted as one of secure ways to pay.

What exactly happens after ordering?

If an item is in stock, our fulfillment centers picks up the orders and begins processing same day if it’s before 3pm. For pre-orders, the order release date will be shown. This release date is not the delivery date but rather the time we process the order. A separate email with delivery timeframe will be provided on this day.

Do I receive an invoice for my order?

Yes, all orders and pre-orders receive an order confirmation via email. We suggest you hold onto this email for reference.